Sometimes, things don't work out like we thought they would.
Sometimes, you
need to return or exchange merchandise you purchased.
We aim to make that process
easier, but you can help us by following the instructions below
PJ’S PARTY SUPPLY RETURN & EXCHANGE POLICIES:
Everyday merchandise can be returned or exchanged within 30 days of purchase
with the original receipt.
Seasonal merchandise can be returned or exchanged up to 7 days before the
significant day of the
Holiday as long as it is not 30 days or more from your date
of purchase.
For Halloween products, please read our Halloween Returns Policy.
All merchandise can only be returned if it is in the original packages and has not
been opened.
They must be in a re-sellable condition.
All merchandise must be unworn, in original packages, and in new condition.
Headpieces cannot have been used or worn for hygienic reasons.
Makeup, masks and wigs are not returnable. A
ll purchases for these items are
final.
Charge-sale returns will be credited back to the credit card it was charged to,
or
you may make an exchange.
Unfortunately, Internet purchases cannot be returned to our physical store
location,
you must deal directly with the specific Partner you ordered from and
follow their guidelines.
Other items that are not returnable: Custom Printed Items, Special order Items
and Close-out Merchandise.
Large quantities that must be special ordered and
limited quantities are non-returnable
HALLOWEEN RETURNS POLICIES:
We have adopted our Halloween policy due to the unique challenges we face during
this season,
and it is similar to the policies of most retailers. We appreciate your
understanding during this busy time of year.
We will only accept Halloween merchandise for return until October 20th.
Any
purchases made after this date are FINAL.
Costumes MUST be returned within 5 days of purchase and are not returnable
after October 20th.
You must present original receipt for exchange or credit and
the costume
must be in original packaging and have all accessories intact.
All other policies are the same as indicated above.
We reserve the right to limit or refuse to accept the return of merchandise
at any time
for any reason.
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